Returns Policy
Unopened items can be returned within 30 days. Opened items are never accepted. The customer pays return shipping, unless the return is due to our error (wrong, damaged or defective item), in which case we cover the return shipping.
Last updated: October 28, 2026
What can be returned
- Items that are unopened, unused and still sealed in their original packaging, including any plastic wrap.
- Returned within 30 days of delivery.
- For gift sets, every item in the set must be unopened.
What can't be returned
Opened items are never accepted. That includes items that have been unwrapped, sprayed, tested or used, for any reason, including a change of mind or a skin reaction. For hygiene and safety reasons, we cannot resell opened fragrance.
How to start a return
- Email [email protected] or call 845-371-2684 within 30 days of delivery, with your order number and the items you want to return.
- We'll reply with return instructions. Please don't send items back before you hear from us.
- Pack the items securely. Fragrance must be shipped back by ground only.
Refunds
Once we receive your return and confirm the items are unopened, we'll refund you to your original payment method and email you when it's done. Your bank may take a few business days to show the refund.
If a returned item arrives opened or doesn't meet this policy, we can't refund it.
Damaged or wrong item?
If your order arrives damaged, or you received the wrong item, contact us as soon as possible with your order number and photos, and we'll work with you to fix it.
Questions
Email [email protected], call 845-371-2684, or visit our contact page.